Shipping & Delivery Policy

Industrial logistics protocols, export-grade rigid crating, transit insurance underwriting, and on-site buyer offloading requirements.

Coverage: Pan-India & SAARC

Carrier Class: Dedicated Heavy Trailers

Logistics Index

Freight Desk Support:

Dedicated Heavy Freight Transport

Heavy industrial machinery (spanning 1,500 kg to 6,000+ kg) cannot be shipped via parcel couriers. ZR IMPEX coordinates transit through accredited, air-suspension or heavy-duty flatbed fleet carriers experienced in handling precision machine tools.

Spare parts and tooling accessories (collets, servo motors, cutting nozzles, chiller pumps) are dispatched via express priority air couriers (e.g., Blue Dart, DTDC Air, Trackon) with tracking tokens dispatched via WhatsApp within 24 hours of payment.

Export-Grade Anti-Rust Packaging

Precision ground linear rails, helical gear racks, and electrospindles are highly vulnerable to road humidity and rain. All machines undergo rigorous multi-layer packaging before release:

Layer 1: Chemical VCI Volatile Corrosion Inhibitor (VCI) oil coating and industrial desiccant moisture packs.

Layer 2: Vacuum Barrier Foil Heat-sealed aluminum laminate foil wrap protecting against monsoon humidity.

Layer 3: Reinforced Wooden Crate Heavy timber skid base with heavy steel corner braces and forklift entry points.

Fabrication & Delivery Lead Times

Equipment Category	Fabrication / Prep Time	Transit Duration (Pan-India)
In-Stock Standard CNC (1325/1530)	3 – 5 Business Days (Testing & Calibration)	3 – 7 Days (Region Dependent)
Custom ATC / Multi-Spindle Routers	15 – 25 Business Days (Custom Bed & Controls)	4 – 8 Days via Dedicated Trailer
High-Power Fiber Laser (3kW – 12kW)	20 – 30 Business Days (Optics & Chiller Setup)	5 – 8 Days via Air-Ride Trailer
Spares Depot & Replacement Spindles	Same-Day Dispatch (If ordered before 2 PM)	24 – 48 Hours via Express Air

Mandatory Transit Insurance

Due to the high financial value of industrial machine tools, transit insurance is strictly mandatory for every machine order leaving our factory. The policy covers:

verified Road vehicular accidents, overturning, and collision.
verified Fire, explosion, and water ingress during heavy transit storms.
verified Total loss or severe mechanical shock during transit handling.

Buyer Offloading & E-Way Bill Responsibilities

Important: Heavy freight vehicle drivers do not offload machines. The buyer must arrange an industrial hydraulic crane (or 3-5 ton forklift) and certified riggers at their plant facility upon the truck's arrival.

ZR IMPEX generates the Part-A and Part-B GST E-Way Bills in compliance with Indian taxation laws. Consignee delivery gate entry permissions, local octroi/toll receipts, and factory gate permits must be provided promptly by the buyer to prevent carrier detention charges.