Privacy Policy

When you interact with the ZR IMPEX website, request machine specifications, or submit a quotation inquiry, we collect personal and commercial identification data required to process your industrial machinery inquiry:

• check Full Name & Company Name: Used to address you properly and identify your fabrication or industrial business entity.
• check Email Address: Used to transmit formal Proforma Invoices, technical CAD drawings, catalog PDFs, and warranty certificates.
• check Phone / WhatsApp Number: Crucial for technical consultation, sharing live machine cutting demonstration videos, and coordinating freight delivery.
• check Technical Material Specifications: Cutting dimensions, sheet thickness, material types (mild steel, aluminum, acrylic, stone), and electrical voltage setup.

Given the technical complexity and high customizability of heavy CNC routers and fiber laser cutters, ZR IMPEX relies on WhatsApp as our primary direct engineering communication channel.

We respect your focus. We do not transmit spam or unrelated automated promotional blasts. You may opt out of WhatsApp updates at any time by replying STOP directly in the chat.

We implement stringent technical and organizational security measures to protect customer records and CAD files:

• lock TLS 1.3 Encryption: All web traffic and inquiry form transmissions are encrypted via high-grade 256-bit SSL/TLS protocols.
• lock Restricted Engineering Access: Customer contact info and manufacturing requests are accessible solely by certified sales engineers and technical service staff.
• lock No Public Sale of Data: ZR IMPEX never sells, rents, or trades your personal information or drawing files to third-party marketing companies.

Because heavy industrial machinery operates for 10 to 15+ years in high-demand factories, ZR IMPEX maintains technical machine service records, serial numbers, spindle electrical specs, and buyer contact points to facilitate future spare parts dispatch, annual maintenance contracts (AMC), and warranty claims.

To fulfill our physical contracts, delivery addresses and phone numbers are shared solely with authorized heavy-freight transport operators, transit insurance providers, and OEM component manufacturers (e.g., Raycus/Maxphotonics for laser source warranty registration).

You have the right to request a copy of the personal information we hold about you, request corrections to inaccurate contact numbers or factory addresses, or request the deletion of your inquiry records (subject to statutory tax retention requirements).