Return & Refund Policy

Clear policies regarding capital equipment custom orders, spare part return windows, restocking inspections, and cancellation rules.

Capital Goods: Non-Returnable Post-Dispatch

Spares Window: 14 Days (Unopened)

Policy Index

Returns Department: info.zrimpex@gmail.com Subject: RMA - [Invoice Number]

Capital Equipment & Custom Machinery

Heavy Machinery Non-Returnable Policy: CNC routers, fiber laser systems, and plasma cutting tables are heavy capital goods engineered, wired, and calibrated to custom customer specifications (bed sizing, gantry clearance, spindle power, controller firmware).

Once a machine has completed pre-dispatch factory testing, received the buyer's signed clearance (or approved video trial cutting sign-off), and been loaded onto transport vehicles, it is strictly non-returnable and non-refundable. Any operational or component discrepancies are addressed exclusively under our 12-Month Industrial Warranty.

Standard Spare Parts (14-Day Return Window)

Standard off-the-shelf spare parts (servo drives, motors, linear bearings, cutting nozzles, chiller accessories) may be returned within 14 calendar days of physical delivery, subject to strict verification:

check_circle The item must remain in 100% brand-new condition, completely uninstalled, with zero mounting scratches or terminal wiring marks.
check_circle Must be returned inside original manufacturer electrostatic anti-static pouches and sealed cartons with undamaged serial barcodes.
check_circle A standard 15% restocking and testing fee applies to cover precision bench recalibration and re-sealing. Buyer is responsible for prepaid insured return courier shipping to our New Delhi warehouse.

Order Cancellations During Fabrication

Advance deposits immediately trigger allocation of structural steel beds, precision linear guides, and custom servo drive orders with foreign manufacturers. If an order cancellation request is submitted:

Within 48 Hours of PI: Full refund less 5% banking and administrative processing fees.
After 48 Hours: The advance deposit is non-refundable as customized steel bed fabrication and laser source procurement cannot be reversed.

Transit Damage Claims Protocol

If wooden crating shows signs of crushing, puncture, or water staining upon delivery:

Immediate Action: Sign POD as "Damaged" You MUST write a remark of physical crate damage on the carrier's Lorry Receipt (LR) / Proof of Delivery (POD) before the driver leaves your premises.

Photo & Video Documentation Take immediate 360-degree photos and video of the crate exterior and notify ZR IMPEX within 24 hours to initiate insurance survey and zero-cost component replacement.

Refund Method & Timelines

Approved refunds for returned spare parts are processed within 5 to 7 business days following our warehouse technical inspection. Refunds are remitted directly via bank RTGS / NEFT transfer back to the originating commercial account. Cash refunds are strictly prohibited under Indian financial compliance rules.